Tell Seedream 5.5 support where you got stuck: preparing a reference, submitting a task, opening a result, or checking a purchase. A clear account of what happened helps us locate the right record.
Before sending your message
A task or transaction reference is more useful than a general description of the problem. These links and checks can help you prepare.
Open Billing to review your current plan and the controls available for its payment method. Renewal behavior depends on the purchase channel. If you cannot find the action you need, contact us with the subscription or order reference.
Read the Refund Policy, then send the order reference, purchase date, and reason for the request from your account email. Requests are reviewed under the policy; sending an email does not itself confirm eligibility or approval.
Send the task ID, selected model, approximate submission time, and the status or error shown. If the problem happened before a task was created, describe the input type and step instead. Remove private details from any screenshot.
Include the account email, payment date, amount, and transaction or order reference. Explain whether you see repeated charges or a purchase without the expected credit update. Do not send full card details.
Email support@seedream5-5.net with the relevant details. For an existing issue, reply in the same email conversation so the context stays together.
